Shipping policy

How BacterioWater orders are sent out, where we deliver, and what happens if there’s an issue with your order.

Last updated: Jan 15, 2026

Shipping

Shipping Rates

Shipping costs are calculated at checkout based on package weight, destination, and carrier rates. We use real-time carrier pricing to provide the most accurate shipping cost for each order. Delivery times vary based on destination and carrier selection. Estimated delivery times are shown at checkout.

Shipping Costs

Shipping is calculated at checkout. Wholesale and bulk orders may follow different shipping terms, which are confirmed during order processing. Our research supply logistics are optimized to provide the most reliable rates through UPS for all domestic orders.

Dispatch & Delivery

As part of our sterile solution delivery process, once payment is completed, your purchase is packed by our team and handed to the carrier. We fulfill each order from a current tested lot.

Orders placed by 2:00 PM ET, Monday to Friday, are packed and handed to the carrier the same business day. Orders placed after that cutoff, at weekends, or on a public holiday are dispatched the next business day. In the rare case that a carrier pickup is missed or an order is held for review, we dispatch on the next business day and email you.

Same-day dispatch refers to when your parcel leaves us, not when it arrives. Delivery time after dispatch depends on the UPS service selected at checkout and is outside our control.

Packaging & Carriers

  • Orders are shipped in protective packaging.
  • Larger orders may arrive in multiple packages depending on size and weight.
  • We ship via UPS and provide tracking once your shipment is on its way.

Service Area

We currently only ship within the United States.

If your location is not available at checkout, please contact us to verify whether we can fulfill your order.

Delays and Missing Packages

Slow or Stalled Tracking

Weather, routing changes, and carrier issues can occasionally slow a shipment. If tracking shows no movement for several days, contact us with your order number and tracking details and we’ll follow up with UPS.

Marked “Delivered” But Not Received

If tracking says “delivered” and the package isn’t with you:

  • Confirm the delivery address on your order confirmation.
  • Check with your front desk, mail room, or receiving department.
  • If it’s still missing, contact us with your order number and tracking details.

We’ll help start an investigation with the carrier and review next steps based on their findings.

Questions About a Shipment?

For shipping, packaging, or order questions, email support@bacteriowater.com or contact us with your order number, lot code (if available), and a brief description of the issue.